Prerequisites

Prerequisites

Participants should have completed the Outlook Introduction level or have equivalent experience. If you are unsure, please complete a Training Needs Assessment form by clicking here or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Course Objectives

Course Objectives

Upon completing this course, you will have learned how to:

1. Customise Outlook interface by adding items to the Quick Access toolbar and customising the ribbon.
2. Manage e-mail messages including flagging, tracking and recalling message
3. Use rules and alerts to automate actions
4. Using the voting feature in Outlook
5. Managing the Outlook calendar by setting up, changing and deleting meetings
6. Tracking meeting responses
7. Creating, assigning and tracking tasks.
8. Creating people contacts and groups

Course Outline

Course Outline

Customising Outlook

• Adding Items to the Quick Access toolbar
• Creating a new tab on the ribbon
• Exporting and Importing customisations

Managing E-Mail Messages

• Flagging messages
• Changing Importance and Sensitivity levels of a message
• Voting with messages
• Tracking and recalling messages
• Ignore and clean up messages
• Setting or changing delivery options for a message

Calendar features

• Setting up, changing and cancelling meetings
• Responding to a meeting request
• Tracking meeting responses
• Setting up recurring appointments and events
• Calendar sharing

Tasks

• Creating tasks
• Assigning and tracking tasks

Contacts

• Adding contacts to favourites
• Viewing business cards
• Recording work anniversaries for contacts
• Creating and editing contact groups
• Share contacts